3: Contact your Moodle partner
You have a specially identified MoodleCloud partner matched to the country you stipulated in sign-up.
You can see who that is, and initiate contact with them, by signing into the Portal via https://moodlecloud.com, and looking in the Support tab.
You can see our full official Moodle Partner list at https://moodle.com/partners.
Moodle Partners can provide all of the one-on-one special help you might need on a fee-paid basis.